Frequently asked questions
Answers to what people usually ask before their first evening with us.
About the courses
01What exactly is included in each course?+
Each course includes instruction for every scheduled session, any loaner equipment named in its description, and printed or digital notes afterward. The Winter Commute Awareness includes a route-planning worksheet; the Lantern Skills Course includes loaner pads; the Long Path Program includes an insulated training jacket.
02Where do classes take place?+
All classes run from our location near Broadview Avenue in Toronto. See Contact Us for the full address and directions.
03Do I need my own equipment?+
No. Loaner pads and wraps are provided where the course description names them. Comfortable winter-weight training clothes and indoor shoes are all you need to bring.
04How long does each course run?+
The Winter Commute Awareness runs three sessions of two hours; the Lantern Skills Course runs six weeks at two sessions a week; the Long Path Program runs twenty weeks at two sessions a week.
Process & scheduling
01How do I start?+
Send the contact form on our home page or call us directly. Tell us which course interests you and roughly how much movement experience you already have.
02What happens after I send a message?+
A coach reviews it and confirms your spot, usually within one business day, by email or phone.
03How far ahead should I book?+
The Winter Commute Awareness opens roughly two weeks before each start date. The Lantern Skills Course and the Long Path Program run on fixed terms and open about a month ahead.
04Can I switch courses after signing up?+
Yes, within reason — contact us before your course starts and we will work out whether a switch fits the schedule.
Pricing & payment
01What does the price cover?+
Each price covers the instruction, any named equipment, and course notes. See our pricing note on the Courses page for details.
02What if I need to cancel?+
Our Payment & Refund Policy and Cancellation Policy cover timing and process in full.
03How do I pay?+
Payment is arranged when your spot is confirmed; we accept the usual electronic and in-person methods for a small Toronto business.
Practical
01What are your hours?+
We are open Monday – Saturday, 16:00–21:30 (Eastern Time (ET) — Toronto).
02How do I reach the team?+
By email at [email protected] or by phone at +1 416-521-5078.
03Where exactly are you located?+
Our address is 838 Broadview Avenue, Toronto, ON M4K 2R1, in Toronto's east end.
04Is parking available?+
Street parking along Broadview Avenue is usually easy to find after six in the evening, and there is a small lot nearby for class nights if the street happens to be full when you arrive. We can also suggest nearby TTC routes if you would rather leave the car at home.
Still have questions?